Stanbic IBTC Pension Managers addresses a circulating video, reassures retirees of their commitment to delivering quality service and resolving issues promptly.
Stanbic IBTC Pension Managers has reinforced its dedication to providing exceptional customer service to retirees, following a video circulating on social media showing a client at one of its Experience Centres appearing distressed.
In response, the pension manager stated that the issue has been resolved, with the client’s benefits processed within the expected timeframe.
“We’ve communicated with the client and resolved the concern, processing his benefits as per our timeline,” the company reassured in a statement. Stanbic IBTC Pension Managers reaffirmed their commitment to securing the future of pension contributors through innovative solutions.
The organisation highlighted its ongoing dedication to providing top-tier pension fund administration for both private and public sector employees, with a focus on prompt payments and strategic investments. Currently, Stanbic IBTC disburses about N7 billion monthly to almost 80,000 retirees and has paid over N1.3 trillion since the inception of the Contributory Pension Scheme. The company’s shareholders’ funds exceed N60 billion, far surpassing the regulatory minimum of N5 billion.
Chief Executive Olumide Oyetan emphasized the priority of prompt payment for ensuring financial security in retirement, while highlighting Stanbic IBTC’s extensive nationwide network of 40 branches, designed to provide accessible services. He added that Stanbic IBTC offers personalised financial planning advice and retirement planning tools, alongside digital platforms for easy monitoring of accounts and funds’ growth.
Stanbic IBTC Pension Managers also stressed the importance of clear communication, offering a 24/7 multilingual call centre to ensure clients can easily reach out for assistance.
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